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Terms & Conditions

BOOKING & PAYMENT

  • Bookings must be made online or by calling the office.

  • Bookings cannot be accepted without the appropriate completed booking forms; Electronic or paper format.

  • Any invoice must be settled within the 14day terms. A surcharge of 20% will be applied if payment is outside of these terms, unless prior agreement has been made with St Andrews Aqua Park Ltd.

  • Payment can be made online or by calling the office.

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BOOKING CONFIRMATION

All Bookings will be confirmed by email. If you do not recieve this, your booking has not gone through. Please try again or call the office.

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CANCELLATIONS & AMENDMENTS

- By Client


  • All cancellations and amendments must be made by telephoning the office 01634 926 204 or by email. All emails must acknowledged by us. Office hours are 0900-1700hrs, 7 days a week.

  • No refunds will be given if cancelling within 7days of your booked activity. Only credit note/gift vouchers will be given in return.

  • Cancellations and amendments cannot be made within 72hrs of your booked session.

  • Last minute cancellations and amendments will not be accepted due to rain, windy weather or forecasted storms.

 

- By St. Andrews Aqua Park

  • St. Andrews Aqua Park reserve the right to cancel a session at any time if weather conditions are unsuitable.

  • St. Andrews Aqua Park reserve the right to cancel a session at any time where participant numbers fail to reach the published minimum.

  • Where a session has to be cancelled, St Andrews Aqua Park will offer clients either; alternate session dates or a full/partial refund as appropriate.

  • In the event of cancellation St Andrews Aqua Park will not be held liable for other third party costs incurred associated with the booking such as coach hire, taxis etc.

  • St Andrews Aqua Park may have to remove an inflatable element at any point in the event of damage to-said element. We will not reschedule, refund in part or whole if this happens.

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CURRENT OPENING HOURS:

RLSS UK Industry Approved Aqua Park

Mondays: Closed

Tuesdays: Closed

Wednesdays: 10:00-20:30

Thursdays: Closed

Fridays: 10:00-20:30

Saturdays: 10:00-20:30

Sundays: 10:00-17:30

Please note that different activities have varying operating hours and will be available for booking accordingly.

01634 926 204

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©2020 - 2024 by St Andrews Aqua Park Ltd. 

Watersport & Leisure activities are managed by St Andrews Aqua Park Ltd.

Company Registration Number 13265903

VAT Number 381301525.

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