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Booking Terms and Conditions

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Business name: St Andrews Aqua Park Ltd.

Address: St Andrews Lakes, Quarry Grove, Halling. Kent. ME21BA.

Telephone: 01634 926 204

Email: info@standrewslakes.co.uk

Who may stay with us

  1. The person who completes the Booking Form, or who makes the booking with us by other means, is responsible for the booking and must be 18 years of age or older. Only the people named on the Booking Form, or when the booking is made by another means, may stay with us.

  2. Your booking is personal to you and you cannot assign or transfer it to any other person unless by prior permission.

  3. There is a maximum of 4 people per touring pitch at any one time.

  4. If you are booking more than 1 pitch, we cannot guarantee that they are together.

How to book

Bookings can be requested in the following ways either by calling the office, 01634 926 204 or online at www.standrewslakes.co.uk

  1. You must tell us your full requirements, for example if you are bringing any equipment or sailing dinghy trailer. We need this information when deciding whether we are able to accept your booking and we may not be able to accommodate changes.

  2. A contract exists when we have issued our confirmation to you.

  3. Please check our confirmation carefully to see that it reflects your wishes. Please let us know of any difference within 24 hours of receipt so that we can amend it if not.

  4. We reserve the right to refuse any booking.

The price you pay

  1. Our prices include VAT. If the VAT amount increases, and you haven’t paid in full, your remaining balance will be Vatable at the new rate. New bookings will also be Vatable at the new rate. If the VAT rate is to drop, our prices will remain as at the rate at the time of booking.

  2. When you make a booking greater than 28 days before your stay, you must pay a deposit of £50 for each week. If booking less than 28 days ahead of your stay start date , full payment is required upon booking.

  3. Unless you paid in full when requesting your booking, the balance of the price of your stay must be paid at least 28 days before the arrival date. We are not required to send you a reminder. If the balance is not paid in time, then we may cancel your stay and retain your deposit as our cancellation charge. We will confirm the cancellation to you in writing by email or letter. We reserve the right to re-let pitches that have not been paid for in full 28 days prior to arrival.

  4. Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking.

Arrivals and departures

  1. You must arrive no later than 6pm (7pm from 1 April - 31 October). If you think that you will arrive after this time, you will need to make contact with the office to make alternative arrangements, which may mean checking in the following morning.

  2. If you have not arrived and we have not heard from you within 24 hours of your expected arrival, we will release your booking. You will not be entitled to a refund.

  3. You must vacate by 10am on the day of your departure. An additional charge may be made for a late departure.

  4. We will try to allocate you the location of your choice, but bookings are not conditional on this. We reserve the right to change your pitch if necessary.

Changes caused by exceptional circumstances

We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

  1. If we make changes which mean we can only provide your stay in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.

  2. If the law prevents us from performing our obligations under these Terms & Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so. For these purposes, reasons which are your responsibility include any arising from your personal circumstances. Examples are ill health (except if the law prevents you from visiting or staying with us in consequence, for example because you are legally required to self-isolate) and any restrictions arising from your chosen career.

  3. If you decide to cancel where clause 1 or clause 2 applies and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (‘Direct Costs’). We will not be liable to make any other payment to you.

  4. We may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your stay has not started, then we will refund your booking in full including any deposit. If your stay has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

Other cancellations

  1. Deposits are strictly non-refundable whatever the circumstance.

  2. We prefer that customers who are unable to take their stay agree to postpone to a mutually convenient date, this would incur an admin charge of £10 and must be agreed upon a minimum of 14 days prior to your arrival. However, you may cancel your stay at any time. Cancellation will be effective on the date it is received by us. Should you opt for new stay dates, please note that pitch prices may vary depending on the new dates that you choose and we cannot currently transfer bookings to another year.

  3. We may also cancel your stay if you breach any of these Terms and Conditions. Clauses 1 - 2 give further details.

  4. We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your stay, whether by you or by us. We are only responsible for any additional losses if you were entitled to cancel because we were in serious breach of our obligations to you and the losses were both directly caused by our breach and reasonably foreseeable by us when the booking was made.

Authorised means of payment

You may pay us in any of the following ways:​

  • By bank transfer.

  • By credit card payment

  • By debit card payment

Complaints

We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If you remain unhappy, please contact us again within 28 days of your departure and we will try to help.

Personal data

Any personal data you give to us will be processed in accordance with the law and our privacy policy.

​Your promises to us

You agree that you will:

  1. Keep to these Terms and Conditions and St Andrews Lakes Rules.

  2. Stay with us only for recreational purposes.

  3. Pay promptly for your stay and other charges due to us.

  4. Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from time to time (in Northern Ireland, the Ulster Bank) on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgment that we may obtain against you.

  5. Not cause any damage during your stay. You may be charged for any damage caused.

  6. Not make any alteration to any accommodation or Pitch.

Behaviour standards

These standards will apply from when you request your booking until your stay ends. Unless stated otherwise, they apply whether or not you are on site at the time.

You agree to, and you must make sure that you, your party and any visitors keep to the following standards of behaviour:

  1. To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on site including other customers.

  2. Not to:

  • Commit any criminal offence (whether or not on the site or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these).

  • Use the site in connection with any criminal activity or commit any other criminal offence at St Andrews Lakes or in its vicinity.

  • Commit any acts of vandalism or nuisance on site.

  • Use fireworks, Chinese lanterns or any similar open flame heat source on site.

  • Keep or carry any firearm or any other weapon on site.

  • Keep or use any unlawful drugs on site.

  • Create undue noise or disturbance or commit antisocial behaviour on site.

  • Carry on any trade or business on site.

  • Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.

​ 3.   You agree that if you or any of your family members or visitors or guests whom you have invited to the            Park break the behaviour standards listed above then we may terminate your booking.

Cancelling the booking because you are in breach of these Terms & Conditions

  1. We may cancel your stay if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave St Andrews Lakes immediately.

  2. If you are in breach of any of your obligations under these Terms and Conditions which is capable of being remedied we may write giving you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short and we may then require you to leave St Andrews Lakes immediately.

Changing St Andrews Lakes Rules

  1. It may be necessary or desirable to change St Andrews Lakes Rules from time to time, including for reasons of health and safety, the efficient running of the site, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you by email using your contact details at the email address on the Booking Form.

  2. Any changes made to the St Andrews Lakes Rules after we accept your booking may affect you because you will be required to comply with the changed St Andrews Lakes Rules, but will not affect anything else to which you are entitled under these booking Terms and Conditions.

Communications

We agree that any letters or other communications between us shall be sent using the details for us in these Terms and Conditions and for you on the Booking Form. Email may be used.

Interpretation

"St Andrews Lakes Rules" means the rules of conduct and practice issued by us from time to time and applicable to St Andrews Lakes.

“Pitch” does not include any part of St Andrews Lakes except that on which the accommodation in which you are staying stands.

"Services" means the services which we have promised to make available to you, for example any utilities to your Pitch.

"You/your" means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and Conditions.

References to taxes and laws are references to them as extended, amended or replaced from time to time.

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