Frequently Asked Questions
Which payment methods do you accept?
We accept all the major payment cards as well as Apple or Google Pay. Besides at the cafe, cash is not handled on site.
Can we walk around the lake?
There is no walking route around the lake. St Andrews Lakes is an activities venue and during the high season, you will need a booking to enter the premises.
Are dogs allowed on the beach?
We have sadly had to make the decision to not allow dogs on the beach due to owners not being responsible in clearing up any mess. Well behaved dogs are welcome around the cafeteria area, but must be on a lead.
To bring your dog along on the water, PuP's on SuP's sessions are available to book through the Bring Your Own page.
How many people can I bring along?
Your are more than welcome, to bring people along. However beach access is restricted to those who have booked.
Can we have more than one person on Rental Stand Up Paddleboard?
No. These are single person boards unless a young child is learning with you.
Can I swim at the lake?
You must have completed a swim induction here at St Andrews Lakes to swim here. For other activities, such as paddleboarding and our aqua parks, you do not need an induction.
Is my swim induction elsewhere valid with you?
No, it is not.
Can I stay the night and camp?
Sadly not. We do not have the resources to offer camping at this time.
Are wetsuits available to rent for my session?
Wetsuits are available to rent for Aqua Park, Rental and Bring Your Own sessions.
Through April, May and October wetsuits are included free of charge.
Can I bring my camper-van?
We permit VW type camper-vans, as long as you are using it to carry your watersports equipment. This is due to current planning permissions. We cannot permit you to set up 'camp' for your duration with us.
Can I have a BBQ?
BBQ's are not permitted around the estate, however we do have a unique BBQ Cabin available to rent - click here for more. Very tasty catering is available from our cafe or pizzeria.
I have not received my refund
If you have managed your own cancellation through our booking portal, you will need to request a refund from us.
Depending on you card issuer, refunds may take 3-7 days to show in your account.
Can I cancel/amend my booking if the weather is not what I wanted?
We have a 72hr cancellation/amendment policy prior to your activity as we have to schedule staff to work and then of course pay them!
Weather forecasts are easy to find these days and also accurate for at least 5 days in advance. Everyone has a different idea as to what is good and bad weather or to what level of ability they have in a particular activity.
We leave it to you to check the weather forecast is suitable before you book. We will NOT refund or reschedule due to bad weather, unless we deem it unsafe on the day.
Can children go on the water on their own in a pedalo, kayak or paddleboard?
Absolutely not! An adult (18+yrs) must accompany any booking and be on the water with the child at all times unless taking part in one of our sailing or watersports tuition led by an instructor.
This means there must be at least one adult (18+yrs) on a pedalo or in a kayak at all time. We will not flex on this as it's for the safety of the child.
Can we spend all day lazing on the lake beach?
We do have a beach and bathing area that features soft white sand. There is a charge to access the beach and has to be booked online. For further information click